Refund policy

Last updated: September 12, 2026

Request a return

You can request a return for a standard print, art gift, or original painting within 14 days of delivery. Email janinecrum@gmail.com with your order number and the item you wish to return.

Items must be unused and in their original condition. Keep the original packaging where possible so the artwork can travel safely. We will provide return instructions and the correct return address. Please contact us before sending a return. Do not send artwork to our mailing address without instructions.

Return shipping

The buyer pays return shipping for a change-of-mind return. Pack the item securely. We recommend tracking and suitable insurance for artwork. Original shipping charges are not refunded for a change-of-mind return.

Damaged or incorrect items

If an item arrives damaged or you receive the wrong item, email us with your order number and photos of the item and packaging. Keep the packaging while we arrange a solution. We will cover necessary return shipping for a damaged or incorrect item.

Custom commissions and gift cards

Custom commissions are final sale, except when damaged or supplied in error. Commission deposits and production terms follow the agreement made before work begins. Gift cards cannot be returned or redeemed for cash except where required by law.

Refunds and exchanges

After we receive and inspect an approved return, we will confirm the refund by email. Approved refunds go to the original payment method. Your bank or payment provider may need additional time to post the refund.

To ask about an exchange, contact us first. Original paintings are one of a kind, so a replacement may not be available.

This policy does not limit any rights you have under applicable consumer law.